FAQ Return & Replacements

What is your return policy?

Any Product/item can be returned or exchanged if it is incorrect/ incomplete or defective/ damaged within 7 days after delivery. Forever Traders reserves the right to reject a return request found misusing of our generous returns policy or a product received with missing tags and other components.

What are the conditions for return or exchange?
  • The Product must be like in same condition as delivered, Unworn, unwashed and without any flaws.
  • The product must include the original tags, with original packaging.
Your item needs to have the receipt, order number or proof of purchase.
What is the procedure for Returns or Exchange?

You can return your product easily through Forever Traders in few seconds. Just follow these steps:

  • You can Sign in to your Forever Traders Account 
  • Go to my order section.
  • Click on the View order for the specific order you want to place replacement/refund Request
  • Select refund/replace option from the top and then click one or all items that you want return or replaced.
  • Select the quantities and reason for replacement/refund
  • Click on the SAVE button to submit the request
What is the shipment method for return or exchange?

Once you have created your return request as described above, our customer care team will guide you to ship the product/item back to origin. Depending on the situation, you will either take your product / item to nearest drop-off point or wait for the collection by our pick-up service. Our pick-up service is only available in selected areas. It may take 3 – 4 working days for your return shipment to arrive on origin.

What is your refund or exchange policy?

Once we receive your item at origin, we will notify you on the status of your refund or exchange after inspecting the item. Although it depends on the criteria of product and your choice, the product is refundable or exchangeable.

When i'll be refunded?

Once your return is approved, we will initiate a refund to your preferred payment method within 48 hours.

When i'll get my exchanged item?

Transit time for the Exchange shipment is same as our standard delivery time (3 to 5 Business days) from the time exchange is shipped. You will be entitled to get an exchange of an equal value as your original order.